Job description

HARP Home Services in Windsor, CT has an immediate need for an HVAC Service Manager.

The responsibilities of this position are as follows:

• Confer with supervisory personnel, technicians or design professionals to discuss and resolve matters such as work procedures, complaints or job site issues.
• Plan, organize or direct activities concerned with the maintenance and service of HVAC.
• Ability & willingness to work a flexible schedule as necessary to meet customer requirements.
• Understand operational concepts including planning, scheduling and logistics.
• Establish a team culture among service department personnel and hold the team to a high standard of customer satisfaction.
• Resolve customer issues and complaints to ensure customer satisfaction.
• Plan, schedule and coordinate service department activities to meet the budget.
• Evaluate workload and schedule service work in a way that best utilizes manpower and maximizes profit.
• Determine labor and routing requirements for efficiently dispatching workers to job.
• Assist the dispatching operation to ensure appropriate tech selection for the type of service.
• Prepare and submit budget estimates, progress reports, or cost tracking.
• Develop or implement quality control programs.
• Assist with technical information and logistics as needed in the requisition of parts and materials to complete jobs.
• Develop and/or revise methods to reach monthly, quarterly and yearly departmental goals.
• Identify trends and problem areas and take immediate action based on findings.
• Develop innovations to maintain market lead and share best practices across the organization.
• Recruit, select and train service department employees.
• Complete performance reviews for direct reports.
• Evaluate staff to determine training requirements.
• Provide on-the-job training and support to employees.
• Coach and motivate technicians to work at their maximum productivity; coach, train and develop technicians to increase work and sales.
• Conduct weekly service team meetings.

Position Requirements

• Minimum of (5) five years of prior HVAC experience required.
• Minimum of (2) two years of prior Management or Supervisory experience strongly preferred.
• Experience with standard MS Office programs required (Word, Excel, Outlook)
• Experience with Service Titan software is a plus.
• Must be available after hours or on occasional weekends as needed.

Job Type: Full-time

Salary: $70,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Bonus pay

Application Question(s):

• Do you have your EPA Type 2 or Universal?
• Do you have a Valid S-2 or D-2 license

Experience:

• HVAC: 5 years (Required)
• Supervisory or Management: 2 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: On the road